su77 Privacy Policy
su77 gives the highest priority to protecting your personal information. This policy clearly explains how we collect, use, and store your information.
Introduction and Applicability
su77 ("we", "us", "platform") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy applies to the su77 website, mobile version, and all related services.
By registering on our platform or using our services, you are giving your full consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
What Information We Collect
su77 collects the following types of information in order to operate its services properly:
2.1 Personally Identifiable Information
- Full name and date of birth
- Valid email address
- National ID card or passport number (for KYC verification)
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for transaction processing only)
- Deposit and withdrawal history
- Wallet balance and bonus records
2.3 Technical Information
- IP address and device identifier
- Browser type and version
- Time spent on the platform and pages visited
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Bet history, win and loss records
- Game types and preferences
- Responsible gaming limit settings
How We Collect Information
su77 collects user information in the following ways:
- Directly provided information: When you fill out a registration form, update your account, or contact customer support.
- Automatically collected: Through cookies, log files, and web beacon technology while you use our website.
- Via third parties: From payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention technology providers.
- KYC verification: During identity document verification for regulatory compliance.
Purpose of Using Information
su77 uses the information it collects for the following purposes:
- To complete account registration and management
- To process deposit and withdrawal transactions
- To carry out identity verification (KYC) and age confirmation — only persons aged 21 or above may use su77
- To prevent fraud, money laundering, and other illegal activities
- To provide customer service and technical support
- To inform you about relevant bonuses, promotions, and offers
- To improve platform quality and enhance the user experience
- For responsible gaming monitoring and support
- To fulfil legal and regulatory obligations
Information Storage and Security
su77 follows industry-standard security measures to keep your personal information safe:
5.1 Encryption Technology
All data transfers are secured through SSL (Secure Socket Layer) encryption technology. Financial information is stored with an additional layer of encryption.
5.2 Data Retention Period
Information is retained for the entire period your account is active and, after account closure, for a specified period as required by legal and regulatory obligations. Financial transaction records are retained for a minimum of five years in accordance with applicable regulations.
5.3 Access Controls
Only authorised su77 staff may access information, and only to the extent necessary for specific tasks. All staff sign strict confidentiality agreements.
5.4 Response to Security Breaches
In the event of a security breach, su77 will notify affected users by email as quickly as possible and will take the necessary remedial action.
Cookies and Tracking Technologies
su77 uses cookies to improve your browsing experience and ensure the platform functions properly. We use the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: To remember your language preferences, display settings, and user-specific configurations.
- Analytics cookies: To monitor usage of different parts of the platform and make improvements.
- Security cookies: To detect and prevent fraudulent activity.
You can control non-essential cookies at any time by changing your browser settings. However, disabling cookies may limit some platform functionality.
Sharing Information with Third Parties
su77 may share information with third parties in specific circumstances and for defined purposes:
7.1 Payment Service Providers
Financial information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment services.
7.2 Identity Verification Services
Information required to complete the KYC (Know Your Customer) process is shared with authorised identity verification service providers.
7.3 Legal Obligations
Information may be shared with government agencies or law enforcement authorities in order to comply with court orders, legal investigations, or applicable law.
7.4 Business Transfers
In the event of a merger, acquisition, or sale of assets involving su77, user information may be transferred. Users will be notified in advance of any such change.
Your Rights
As a su77 user, you have the following rights over your own personal information:
- Right of access: You have the right to know what information we hold about you. Upon a written request, we will provide you with details of the information collected.
- Right to rectification: If any of your information is incorrect, you may request that it be corrected. This can be done directly in account settings or through support.
- Right to erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
- Right to object to processing: You may object at any time to your information being used for marketing purposes.
- Right to data portability: You may request your information in a structured, machine-readable format.
To exercise these rights, please contact our support team. We will respond to your request as quickly as possible, generally within 30 business days.
Privacy of Minors
su77 is a service for adults and is intended only for persons aged 21 or above. We do not intentionally collect information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all related information.
If a parent or guardian suspects that their minor child has registered on su77, please contact us.
Policy Changes
su77 reserves the right to amend or update this privacy policy as needed. For significant changes, we will notify users in the following ways:
- Sending a notification to the registered email address
- Displaying a notification at login on the platform
- Updating the "Last Updated" date on the website's privacy policy page
Continued use of su77 after an updated policy takes effect will be considered your acceptance of the new policy. If you do not agree to the new terms, stop using the service and submit a request to close your account.
Responsible Gaming and Use of Information
su77 is committed to responsible gaming. We analyse information about users' gaming behaviour for the following purposes:
- To identify problematic gaming patterns
- To effectively enforce user-set limits
- To provide support and resource information where needed
- To manage self-exclusion programs
This analysis is conducted entirely for the benefit of the user and is never used for marketing or profit purposes. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise your rights regarding your personal information, please contact us. Our privacy team will respond to your request as quickly as possible.
This privacy policy was written in Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail. If legal interpretation of any part of this policy is required, please contact su77's legal team.